Urban Company Off Campus Recruitment 2026 for Customer Service Representative posts. All eligible and interested candidates can apply. Further information about the Urban Company recruitment vacancies, salary details, application fee, selection process, and educational qualifications for these posts is mentioned in detail below
About Urban Company:
Urban Company is a major technology-driven platform that connects customers with verified, highly trained professionals for home and beauty services. Founded in 2014 (originally as UrbanClap) and headquartered in Gurgaon, India, it operates in over 60 cities across India, the UAE, Singapore, and Saudi Arabia.
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Urban Company Off Campus 2026:
| Company Name | Urban Company |
| Post Name | Customer Service Representative |
| Expected Salary | up to ₹8.2 LPA* |
| Job Location | Gurugram |
| JobType | 12 months |
| Website | urbancompany.com |
| Last date to apply | Apply ASAP |
*The salary/stipend (if stated) here is an estimation and has been collected from various sources such as Glassdoor, Ambitionbox, Quora etc. We do not guarantee the accuracy of the stated amount.
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Always read details carefully before applying.
Responsibilities of Customer Service Representative:
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Act as the primary point of contact for escalated customer concerns received through social media channels.
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Take complete ownership of customer cases and ensure end-to-end resolution within defined timelines.
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Coordinate with internal teams to investigate and resolve complex customer issues.
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Engage proactively with dissatisfied customers and deliver positive resolution outcomes.
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Identify recurring customer concerns and share actionable insights with relevant teams.
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Maintain accurate records of customer interactions and resolutions within the CRM system.
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Stay updated with social media trends, platform policies, and customer service best practices.
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Ensure all customer issues are handled professionally while maintaining service quality standards.
Urban Company Off Campus- Eligibility Criteria:
- Bachelor’s degree in any discipline.
- Minimum 12 months of experience in customer escalation handling, preferably in a voice process environment.
Required skills:
- Prior experience handling customer escalations or voice-based escalation processes.
- Excellent verbal and written communication skills, with a strong emphasis on empathy and clarity.
- Strong analytical and problem-solving abilities to identify root causes and provide effective solutions.
- Ability to remain calm, composed, and customer-focused in high-pressure situations.
- Strong sense of ownership and accountability for outcomes.
- Flexibility to work as per operational requirements and comfort with a 6-day working model with rotational weekly offs.
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Urban Company Off Campus Selection Process:
The Urban Company selection process is a structured series of stages designed to identify and hire the most suitable candidates for various roles within the company. Here is an overview of the typical selection process:
- Online Application: The process begins with candidates submitting their applications through the official careers website
- Resume Screening: The Company’s recruitment team reviews the applications and resumes to assess whether candidates meet the basic qualifications and requirements for the position.
- Online Assessments: Depending on the role, candidates may be required to complete online assessments or tests to evaluate their technical skills, knowledge, and problem-solving abilities.
- Technical Interviews: For technical positions, candidates typically participate in one or more technical interviews.
- Offer: Candidates who successfully complete all interview stages and reference checks will receive a formal job offer.
- Background Check: Candidates who accept the offer may undergo a background check as part of the final hiring process.
- Onboarding: After accepting the offer and completing all pre-employment checks, candidates will participate in the onboarding process. This includes orientation, training, and integration into the team.
Please note that the specific details of the selection process may vary based on the role, location, and the hiring team’s preferences. It’s essential for candidates to carefully review the job description and follow any instructions provided during the application process. Preparation for technical interviews and assessments is crucial to excel in the selection process.
Why Join Urban Company?
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Competitive compensation package.
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Professional learning and development opportunities.
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Exposure to a fast-growing technology-driven company.
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Performance-based rewards and recognition.
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Supportive and collaborative work environment.
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Health and wellness benefits.
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Career advancement opportunities.
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Opportunity to work with cross-functional teams and enhance customer experience skills
How to Apply for Urban Company Off Campus 2026?
To apply for this Off Campus Drive, interested candidates must follow the procedure outlined below:
- Click on the “Apply here” button provided below. You will be redirected to the official career page.
- Click on “Apply”.
- If you have not registered before, create an account.
- After registration, log in and fill in the application form with all the necessary details.
- Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
- Verify that all the details entered are correct.
- Submit the application form after verification.
If you face any issues while applying. Do let us know in the comment section.
| Apply Link for Urban Company Off Campus |
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Disclaimer: The recruitment information provided is for informational purposes only. It has been obtained from the official website of the organization, and we have no affiliation with the company. We do not provide any recruitment guarantees, The hiring process is to be conducted according to the official recruitment procedures of the company. There is no fee charged for providing this job information. For more details, please visit the Privacy Policy page.
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<p>The post Urban Company Off Campus Drive | Customer Service Representative | Gurugram first appeared on Job4freshers.</p>
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